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"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Amazing property for family, not far away from the beach 🥰"

Aucun.

"Everything was perfect. We stayed in 4 places during our 16-days stay in Seychelles and we liked Mountain Top Chalet the most."

Aucun.

"Loved the cabin! So calm and relaxing. The cabin itself was so rustic, everything you need is there. The beds were so nice and comfortable, they had working netflix so on the cold rainy nights you can simply cuddle and watch some TV. The breakfast was amazing! Lovely lady gave it to us to our cabin in the morning and it was wrapped so nicely in a proper picnic basket! And the range was amazing, even better than hotel buffets. The staff were friendly! The area is very quiet with a short drive to many hiking spots but that's what we were looking for. Loved every second. Thanks again!"

I didn't book a longer stay

"Everything was perfect. We stayed in 4 places during our 16-days stay in Seychelles and we liked Mountain Top Chalet the most."

Aucun.

"Was clean, spacious and very peaceful! The host is an absolutely lovely and warm person. Loved staying here. Would definitely recommend this place."

There was nothing we did not like!

"Really comfy, tidy, well equipped place. The hosts were very friendly, they even contacted us with a neighbor of them who gave us a (paid) tour to different destinations. The supermarket around the corner was very handy, it helped us reducing costs during the trip. On the other hand, we used public transportation, but I would suggest to rent a car if you are a group of 3 or 4. We had a really good stay, so we highly recommend Casa Chiquito :)"

Nothing, everything was fine. Just for the sake of continuous improvement, it’d be good if the draining of the shower could be improved but I can imagine it is significant work (it is certainly not critical at all, though).

"The Location is nice with a wonderful view, in a quiet area that feels like you’re with the locals. the property has everything, with a cozy vibe that i like. I recommend staying there whenever you’re in Musanze"

Aucun.

"I absolutely loved the place! I came together with my friend with intention to relax and chill. The place was super cozy, relaxing and in a lovely calm area. When we came in november, there were still some wedding decoration left on the staircase (from the owners sons wedding the month before), and as a future bride myself I felt enchanted! I definitely recommend this place either for a lovely ladies night, or a romantic getaway, or a fun holiday with a bunch or friends. Greetings from Joanna and Monika"

Aucun.

"Our third visit to the chalet....as ever, the chalet was beautifully presented, comfortable and warm, with everything you need. The view is to die for and Noirin and her husband were a great help, as always, and looked after us in every way....a tue gem of a property...."

Aucun.

"Очень красивое место , все чисто . Все соответствует фото. Есть все необходимое для комфортного отдыха"

Aucun.

"Loved the cabin! So calm and relaxing. The cabin itself was so rustic, everything you need is there. The beds were so nice and comfortable, they had working netflix so on the cold rainy nights you can simply cuddle and watch some TV. The breakfast was amazing! Lovely lady gave it to us to our cabin in the morning and it was wrapped so nicely in a proper picnic basket! And the range was amazing, even better than hotel buffets. The staff were friendly! The area is very quiet with a short drive to many hiking spots but that's what we were looking for. Loved every second. Thanks again!"

I didn't book a longer stay

"Value for the money, location, exceptional staff, food served (half-board)"

Guests not respecting the quiet hours

"The wood house is nice and it also has a private garden with a table. All the location is independent from the main house and it is in the center of the village."

It is not easy to communicate with the owners, English is a bit of a problem... The kitchen space is quite limitated.

"ok so we loved the location is high up the mountain close to the famous Sid’s resturant. Views are amazing, super quiet and extremely safe"

Aucun.

"This is a place where everything works -- gas, electric, water. Enough pots and pans for everyone. We enjoyed the stay. The place was clean, sheets were clean, towels and soap present, and there was working cleaning tools to keep the place clean. The host had thought of everything. The WiFi was superb. And the park outside is well-maintained and enjoyable."

A work desk was missed. Indoor parking not available, but the are is quite safe and secure.

"Очень красивое место , все чисто . Все соответствует фото. Есть все необходимое для комфортного отдыха"

Aucun.

"Value for the money, location, exceptional staff, food served (half-board)"

Guests not respecting the quiet hours

"Everything. The staff , food, rooms, location. So perfect"

We loved everything

"The interior design was excellent, and the facilities made the stay comfortable"

The host should have explained how all the property facilities functioned or a set of instructions. We did not know about the water jets or lights of the pool. Slight smell in the room and lots of lizards and flys

"Lovely house in the woods. It felt like our home! I wish it was our home, in fact. Such a happy, warm place with real soul! And so much better than staying in Jahorina. It’s beautiful, peaceful, yet very close to the resort. Very well equipped with kitchen utensils! And there was even pretty decent water pressure in the shower. We were also very warmly welcomed by the owners sister, who is also lovely."

Everything was great!

"Тихо и спокойно място перфектно за семейство с деца. Ще се върнем пак с удоволствие"

Aucun.