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"Good staff, great location, clean rooms and amazing price!"

N/A

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"The Location is nice with a wonderful view, in a quiet area that feels like you’re with the locals. the property has everything, with a cozy vibe that i like. I recommend staying there whenever you’re in Musanze"

Aucun.

"The view was really good with the little terrace in front of the room, I like to have a view. AC was powerful. It was also very very quiet. No noise except the roosters."

Others need to be mindful it's down a steep hill from the main street then up a steep unlit track - bring a flashlight not just phone light. Tricycles pick up at the bottom of the hill.

"Beautiful cute house Local honey and syrup Great dining area Loved the coat rack"

Aucun.

"Stunning location! Gorgeous. Paradise. Easy walk to a nearly private small beach. Utterly peaceful. Nice helpful neighbors."

It was idyllic. No complaints!

"Great location close to sea lions. Gorgeous outlook and very peaceful Lots of information about the area provided in cottage"

Lots of warnings posted about what you could and couldn’t do

"Mooi en fijn gezellig huisje. Fijne locatie. Heel vriendelijke mensen. Ook fijn dat ze vragen of alles naar wens was, zeer gastvriendelijk. Heel mooie omgeving. Alles bij de hand, bakker, supermarkt, restaurant We hebben genoten."

Aucun.

"Very good Accommodation Safe and secured with locked gate Rooms are spacious Really Love the air condition rooms Friendly staff"

Aucun.

"I absolutely loved the place! I came together with my friend with intention to relax and chill. The place was super cozy, relaxing and in a lovely calm area. When we came in november, there were still some wedding decoration left on the staircase (from the owners sons wedding the month before), and as a future bride myself I felt enchanted! I definitely recommend this place either for a lovely ladies night, or a romantic getaway, or a fun holiday with a bunch or friends. Greetings from Joanna and Monika"

Aucun.

"The location is fantastic with ample parking and great facilities. Being able to use the spa was a great additiona and the staff were exceptionally friendly and ready to help in all cases with additional linen etc."

The chalet could have been a little cleaner on arrival and the utensils are quite sparse when travelling as 2 families.

"The Host, The Place, my favourite- Simon the House Dog . I miss him already"

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"Amazing location. Small hut but so cosy and clean. Nice hot shower."

Nothing

"When we received the keys, we were given all the necessary information about our stay. The owner was very kind and even offered us an apartment with a better view. I really appreciate that what I saw in the photos was actually even nicer in reality. The chalet looks exactly like in the pictures (including the equipment) and so does the surrounding area. The location is absolutely perfect for hiking trips – if you want to visit the Logar Valley or Velika Planina, it’s about a 90-minute drive by car. I also appreciated the convenient parking right next to the chalet."

Aucun.

"The owner picked us up from the station by car as it was late and dark already and taxis are not cheap up in the mountains"

Aucun.

"I love everything about this bungalow.Nice,lovely, quiet,comfortable and exceptionally neat.Worth the money. Thank you Mr Abibu"

I can't fault anything in this bungalow

"La pis inauguración muy bien el cielo y la tranquilidad"

Las camas

"Martin, el propietario es una persona apasionada por su proyecto, extremadamente amable, felxible (hora de llegada). Villa Gasconia está hecha con corazón. Esta muy cerca de Antigua en carro, a un par de quilómetros."

Todo bien

"The wood house is nice and it also has a private garden with a table. All the location is independent from the main house and it is in the center of the village."

It is not easy to communicate with the owners, English is a bit of a problem... The kitchen space is quite limitated.

"Mooi en fijn gezellig huisje. Fijne locatie. Heel vriendelijke mensen. Ook fijn dat ze vragen of alles naar wens was, zeer gastvriendelijk. Heel mooie omgeving. Alles bij de hand, bakker, supermarkt, restaurant We hebben genoten."

Aucun.

"Очень красивое место , все чисто . Все соответствует фото. Есть все необходимое для комфортного отдыха"

Aucun.

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Ont à aimé le séjour rien à dire magnifique et super 👌🫶🏽 Le calme et surtout le paysage 👌🤟"

Aucun.

"Muy cómodo y muy limpio , camas cómodas y tenía suficientes utensilios de cocina , los desayunos muy ricos los felicito"

Aucun.

"The view was really good with the little terrace in front of the room, I like to have a view. AC was powerful. It was also very very quiet. No noise except the roosters."

Others need to be mindful it's down a steep hill from the main street then up a steep unlit track - bring a flashlight not just phone light. Tricycles pick up at the bottom of the hill.

"Roomy and cozy place, well equipped, great location"

Aucun.