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"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"acceuille super sympa, endroit vraiment magnifique et tranquille"

Le bungalow est très simple et très agréable mais mériterait d'être un peu mieux équipé en rangement..

"Чистое и аккуратное место, все удобства имеются, хозяин очень вежливый и приятный человек."

Aucun.

"Really comfy, tidy, well equipped place. The hosts were very friendly, they even contacted us with a neighbor of them who gave us a (paid) tour to different destinations. The supermarket around the corner was very handy, it helped us reducing costs during the trip. On the other hand, we used public transportation, but I would suggest to rent a car if you are a group of 3 or 4. We had a really good stay, so we highly recommend Casa Chiquito :)"

Nothing, everything was fine. Just for the sake of continuous improvement, it’d be good if the draining of the shower could be improved but I can imagine it is significant work (it is certainly not critical at all, though).

"Value for the money, location, exceptional staff, food served (half-board)"

Guests not respecting the quiet hours

"This is a place where everything works -- gas, electric, water. Enough pots and pans for everyone. We enjoyed the stay. The place was clean, sheets were clean, towels and soap present, and there was working cleaning tools to keep the place clean. The host had thought of everything. The WiFi was superb. And the park outside is well-maintained and enjoyable."

A work desk was missed. Indoor parking not available, but the are is quite safe and secure.

"Value for the money, location, exceptional staff, food served (half-board)"

Guests not respecting the quiet hours

"I love everything about this bungalow.Nice,lovely, quiet,comfortable and exceptionally neat.Worth the money. Thank you Mr Abibu"

I can't fault anything in this bungalow

"Was clean, spacious and very peaceful! The host is an absolutely lovely and warm person. Loved staying here. Would definitely recommend this place."

There was nothing we did not like!

"It was so peaceful, and the staff were brilliant and very welcoming. Such a perfect location on the hillside looking over the lake. The accommodation was super comfortable, it was difficult to leave!"

Aucun.

"Loved the cabin! So calm and relaxing. The cabin itself was so rustic, everything you need is there. The beds were so nice and comfortable, they had working netflix so on the cold rainy nights you can simply cuddle and watch some TV. The breakfast was amazing! Lovely lady gave it to us to our cabin in the morning and it was wrapped so nicely in a proper picnic basket! And the range was amazing, even better than hotel buffets. The staff were friendly! The area is very quiet with a short drive to many hiking spots but that's what we were looking for. Loved every second. Thanks again!"

I didn't book a longer stay

"The Location is nice with a wonderful view, in a quiet area that feels like you’re with the locals. the property has everything, with a cozy vibe that i like. I recommend staying there whenever you’re in Musanze"

Aucun.

"Me encantó la cabaña, super limpia y ordenada! El patio increible, linda vista. Volvemos si o si!!!"

Aucun.

"Csodaszép házikó, nagyon szép és modern berendezéssel, tágas fürdővel, kis kinti kiülővel, a központ egy köpésre van, ellenben mégsem lehetett a házban hallani a borhét és a közlekedés zajait."

Aucun.

"Чистое и аккуратное место, все удобства имеются, хозяин очень вежливый и приятный человек."

Aucun.

"Mooi en fijn gezellig huisje. Fijne locatie. Heel vriendelijke mensen. Ook fijn dat ze vragen of alles naar wens was, zeer gastvriendelijk. Heel mooie omgeving. Alles bij de hand, bakker, supermarkt, restaurant We hebben genoten."

Aucun.

"Pool, remoteness, local village and farmers tending the land in a traditional way. The apartment was modern. The drive in was an experience, around 8km on gravel road."

Aucun.

"Everything was perfect. We stayed in 4 places during our 16-days stay in Seychelles and we liked Mountain Top Chalet the most."

Aucun.

"Peaceful, tranquil and only a few minutes walk from one of the world's best beaches. If you're looking at getting back to nature then this is the place."

Aucun.

"Le cadre... on ne s'attend pas du tout à être dans un havre de paix... vue l'adresse ou se situe l'hébergement. Une belle surprise !!!"

Le petit chemin qui mène jusqu'à l'hébergement est un peu difficile à emprunter. Surtout avec les bagages.